Compliant rederssal

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on alfafineducon@gmail.com. Alternatively, the Investor may call on +91-7566331133.

2. A letter may also be written with their query/complaint and posted at the below mentioned address:
Mr. Ankush Bajaj A85C SECTOR 12, KAMAL VIHAR RAIPUR CHHATTISARH INDIA PIN-492001

3. Clients can write to alfafineducon@gmail.com the research analyst if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.

4. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:
Download Link

Grievance Redressal / Escalation Matrix

Details of Designation	Contact Person Name	Address Where the Physical Address Location	Contact No.	Email-ID	Working Hours When Complainant Can Call
Customer Care	ANKUSH BAJAJ	A85C, Sector 12, Kamal Vihar, Raipur, Chhattisgarh, India, PIN-492001	7566331133	alfafineducon@gmail.com	09:00am to 06:00pm
Head of Customer Care	ANKUSH BAJAJ	A85C, Sector 12, Kamal Vihar, Raipur, Chhattisgarh, India, PIN-492001	7566331133	alfafineducon@gmail.com	09:00am to 06:00pm
Compliance Officer	ANKUSH BAJAJ	A85C, Sector 12, Kamal Vihar, Raipur, Chhattisgarh, India, PIN-492001	7566331133	alfafineducon@gmail.com	09:00am to 06:00pm
CEO	ANKUSH BAJAJ	A85C, Sector 12, Kamal Vihar, Raipur, Chhattisgarh, India, PIN-492001	7566331133	alfafineducon@gmail.com	09:00am to 06:00pm
Principal Officer	ANKUSH BAJAJ	A85C, Sector 12, Kamal Vihar, Raipur, Chhattisgarh, India, PIN-492001	7566331133	alfafineducon@gmail.com	09:00am to 06:00pm